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Delivery Information

Delivery Methods

Small Parcel Delivery
Your items are being delivered by one of our parcel carriers to the entrance door of your dwelling, or to the front door of your apartment building. Upon dispatch, we will notify you via email with the estimated day of delivery and tracking number.

COVID-19 Contactless Delivery
Your items will be delivered by carriers to the entrance door of your dwelling, or to the front door of your apartment building. Upon dispatch we will email you with detailed delivery instructions and an estimated delivery date. We will also provide a tracking number so that you can track your parcel(s).

In addition, the carrier will contact you via email and/or text message with further delivery instructions and the time window for delivery.

Upon our driver’s arrival, please confirm that you are the recipient. We’ll take a picture of the item at your door as proof of delivery. As we won’t be able to bring the item into your home, we recommend that you ask a friend or relative to help.

Doorstep Delivery
Some larger items will be delivered by carriers to the entrance door of your dwelling, or to the front door of your apartment building. Upon dispatch we will email you with detailed delivery instructions and an estimated delivery date. We will also provide a tracking number so that you can track your parcel(s).

In addition, the carrier will contact you via email and/or text message with further delivery instructions and the time window for delivery.

In case of a very heavy/large shipments or palletized items (e.g. garden sheds) a curbside delivery service might take place.

Room of Choice Delivery

Note: We regret to inform you that we’re currently unable to offer this service due to COVID-19. Instead of a delivery to your room of choice, our delivery team will perform a doorstep delivery. We hope to resume our full service as soon as possible but our current priority is the safety of you and our delivery team. Thank you for your understanding.

The largest items will be delivered by specialist carriers to a room of choice in your home. Upon dispatch we will email you with detailed delivery instructions and an estimated delivery date. We will also provide a tracking number so that you can track your parcel(s).

In addition, the carrier will contact you via email and/or text message with further delivery instructions and the time window for delivery.

To guarantee a smooth delivery, please ensure that your home is prepared and accessible. Please remove potential obstacles and any fragile or valuable objects from the delivery path.